Quick answer
Open Assets to see every item assigned to you — laptop, phone, monitor and more — each with its category, asset tag, serial, condition at handover and any expected return date. Tap Acknowledge receipt to confirm you have it. To ask for new equipment, tap Request asset: an admin approves or declines it, then assigns the kit, and it appears in your list. When you upgrade or leave, hand the item back to IT and they record the return against your assignment.
What does the Assets page show?
It lists the company items currently assigned to you.
- Laptop or desktop
- Phone or SIM
- Monitor, keyboard, headset
- Access cards or other equipment
Each card carries the category and asset tag, the serial number where one is recorded, the condition it was handed over in, any expected return date, and a warranty badge when the warranty is running out.
How do I confirm I received something?
Open Assets
Go to the Assets page. Anything awaiting your confirmation is highlighted.Check the details
Make sure the serial and condition match what you actually received.Acknowledge receipt
Tap Acknowledge receipt. The date is stamped on the record.
If the serial or condition is wrong, raise a helpdesk ticket before acknowledging — the acknowledgement is what IT relies on later.
How do I ask for new equipment?
Open Assets
Go to the Assets page and find My requests.Click Request asset
Say what you need, pick a category, and add a needed-by date.Explain why
A short reason helps whoever reviews it decide.Track it
Your request shows as Pending, then Approved, Declined or Fulfilled. You can withdraw it while it is still pending.
An admin reviews every request. Nobody can approve or fulfil their own request — if you are an admin asking for kit, a colleague signs it off. Once approved, the admin fulfils the request by assigning a real item from the register, which then appears in your list to acknowledge.
How do I hand an asset back?
Return the item to IT when you upgrade or leave. They record the return against your assignment, including the condition it came back in, so it is no longer tied to you. If an expected return date was set, you will see it on the card as a reminder.
Frequently asked questions
- How do I ask for a new laptop or accessory?
- Tap Request asset on the Assets page, say what you need and why. An admin approves or declines it, and fulfils an approved request by assigning the kit to you.
- Who approves my asset request?
- An HR admin or IT reviews it. Nobody can approve their own request, so if you are an admin asking for kit, a colleague signs it off.
- What happens to an asset when I leave?
- You hand it back to IT and they record the return against your assignment, so it is no longer tied to you. Your exit clearance reflects that record.
This guide also lives in the help centre at /help/assets/requesting-and-returning-assets, which is its canonical home.